Re: [otrs] 2.4.2 dashboard does not work after upgrade

31 Jul 2009

      Hi Alan,

does the line 210 read:

. " ti.ticket_lock_id NOT IN ( ${\(join ', ', @{$Self->{ViewableLockIDs}})}
) "

-- because that was in 2.3.4

-- What is the file revison?
Please check the file from:

http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Ticket/IndexAccelerator...

Also, do you have apache::reload installed?? Otherwise

--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl

On Fri, Jul 31, 2009 at 17:13, Alan McKay  wrote:
...
OK, in Kernel/Config.pm the only changes I have are to configure the
DB, and also these (I've removed their actually values) :
# $DIBI$
   $Self->{'FQDN'} =
   $Self->{'HttpType'} =
   $Self->{'AdminEmail'} =
   $Self->{'Organization'} =
And that ZZZAuto file looks like this (some values change to "example.com"
):
# OTRS config file (automaticaly generated!)
# VERSION:1.1
package Kernel::Config::Files::ZZZAuto;
sub Load {
   my ($File, $Self) = @_;
$Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypes'} =  {
 'note-external' => '1',
 'note-internal' => '0',
 'note-report' => '0'
};
$Self->{'SwitchToUser'} =  '1';
$Self->{'SendmailModule::Host'} =  'mail.example.com';
$Self->{'DefaultUsedLanguages'} =  {
 'en' => 'English',
 'fr' => 'Français'
};
$Self->{'Organization'} =  'Example';
$Self->{'AdminEmail'} =  'support2@example.com';
$Self->{'HttpType'} =  'https';
$Self->{'FQDN'} =  'support.example.com';
$Self->{'SecureMode'} =  '1';
}
1;
--
“Don't eat anything you've ever seen advertised on TV”
        - Michael Pollan, author of "In Defense of Food"
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