Re: [otrs] ACL

4 Jun 2010

      Hi Nils

Updated to OTRS 2.4.7. I am able to run ACL that trigger on Queue change to 'Raw'. Is it possible to trigger ACLs from TicketFreeText fields. Below please find some of my code that is NOT working on TicketFreeText field.

    $Self->{TicketAcl}->{'ACL-Limit-SiteList'} = {

            Properties => {

                    Frontend => {

                            Action => ['CustomerTicketMessage'],

                    },

                    Ticket => {

                            TicketFreeText1 => ['Khomas'],

                    },

            },

            Possible => {

                    Ticket => {

                            TicketFreeText2 => ['KMS0004'],

                    },

            },

    };

Louis

Louis Becker
Project Control Manager
T          +264 855 550 000
C          +264 855 510 136
F          +264 855 202 010
Louis.Becker@leo.na
http://www.leo.na

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM
Sent: 01 June 2010 12:31
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL

Hi,

On 01.06.2010, at 13:10, Louis Becker wrote:

 Is it a version issue perhaps? I'm running 2.3.4

Yes, you need to run at least OTRS 2.4.6 to have ACLs working with considered AJAX reloads.

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de http://webint.cryptonode.de  / a Fractal project

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