Hi,
Actually, I may have done a mistake when doing my first test : using works !
Regards
Hi Alexis,
You want the followup magic
I think should map to X-OTRS-FollowUp-DynamicField instead of X-OTRS-DynamicFIeld
I believe that's correct (but i haven't got access to my otrs right now, some vicious googling on the forums will throw some up eventually)
Cheers
Ant.
Hi,
I tried to use dynamic fields in notifications, using the following syntax :
It worked for escalation notifications and others things, but it seems that the dynamic fields don't get any value when the notification is sent after creating a new ticket.
It's replaced instead with "-".
Any idea how I can update the dynamic fields values before the notification of a new ticket creation is sent ?
Regards
Alexis
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: [ http://otrs.org/ | http://otrs.org/ ]
Archive: [ http://lists.otrs.org/pipermail/otrs | http://lists.otrs.org/pipermail/otrs ]
To unsubscribe: [ http://lists.otrs.org/mailman/listinfo/otrs | http://lists.otrs.org/mailman/listinfo/otrs ]
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
