I connect to active directory for my customer list. Every employee is a
customer.
A few employees handle tickets. I connect to active directory for those,
too.
On Jun 6, 2013 6:25 PM, "Roman Gelfand"
Consider a company that uses otrs for it's helpdesk application for internal purposes. It's employees create trouble tickets.
What would be a correct approach for this? Do I create a single customer and employees as customer users? If so, how do I prevent customer users from updating the other tickets? or Do I create a separate customer for each user?
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