Re: [otrs] Customize the ticket presentation in the dashboard

11 Mar 2010

      Hi Reto,

Take a look in /opt/otrs/Kernel/Output/HTML/Standard# vi AgentDashboardTicketGeneric.dtl

I found the solution in some other posts; The text in Red is additional, on our dashboard we have the Queue name displayed as well. Change the column span as well (also red).

<!-- dtl:block:ContentLargeTicketGenericRow -->

          <td width="10%">

            <table border="0" width="100%" height="100%" cellspacing="0" cellpadding="0">

              <tr>

                 </td>

                <td>

                   $Data{"TicketNumber"}</a>

                </td>

              </tr>

            </table>

          </td>

          <td width="50%">

$QData{"Title","70"}</div>

          </td>

          <td width="22%">

  $QData{"Queue","25"}</div>

  </a>

</td>

          <td>$QData{"Time"}</td>

        </tr>

<!-- dtl:block:ContentLargeTicketGenericRow -->

<!-- dtl:block:ContentLargeTicketGenericNone -->

          <td colspan="4">

            $Text{"none"}

          </td>

        </tr>

<!-- dtl:block:ContentLargeTicketGenericNone -->

Don't forget to back up your file before you make the changes.

Cheers

Mike

________________________________

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Reto Müller
Gesendet: Donnerstag, 11. März 2010 16:22
An: otrs@otrs.org
Betreff: [otrs] Customize the ticket presentation in the dashboard

Is it possible to customize the dashboard to show the queue name and the state time instead of the ticket age for the open ticket box? 
In the SysConfig I found under Frontend::Agent::Dashboard the DashboardBackend###0130-TicketOpen element but I don't know the values for Key and Content to show the queue name and the state name. 

Kind regards

Reto

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Re: [otrs] Customize the ticket presentation in the dashboard

James, Michael