RE: [otrs] Customized Response

4 Oct 2007

      Hi Kamal,
You must enter as a admin user (root@localhost) and go to de admin area
where you can see a Sysconfig option.

Carlos,
  _____  

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Kamal
Enviado el: Miércoles, 03 de Octubre de 2007 05:18 p.m.
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] Customized Response

Dear Gabriele,
Thank you for your response.
What file exactly should I edit since I tried searching for files called
Sysconfig, ViewCompose, or ResponseFormat in the OTRS directory, but I
couldn't find them.

Regards

On 10/3/07, Gabriele D'Andrea mailto:gabriele.dandrea@ecohmedia.com > wrote: 

Take a look at SysConfig
 Ticket -> Frontend::Agent::Ticket::ViewCompose
Ticket::Frontend::ResponseFormat: 
to customize response format

Gabriele

----- Original Message ----- 
From: Kamal mailto:kamash@gmail.com  
To: otrs@otrs.org 
Sent: Wednesday, October 03, 2007 9:18 PM
Subject: [otrs] Customized Response 

Greetings,
I am using OTRS 2.1.6

When I'm using any kind of response linked to a queue, I'm getting the
following inside the message:

"<name>" <email> wrote:
...
<snippet>
How can I control the above or remove it? I just need what I write in the
response to be displyed.

Regards

  _____  

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