Re: [otrs] How to change text in customer ticket update notification?

I did try to look at notification events, but I do not see any related to a customer, only agents. Is it a bug? Anybody? On Tue, Jul 20, 2010 at 1:51 PM, paul gore wrote:

Hello, I run otrs 2.4.7 under centos and I use external mysql backend for customers. I am wondering how do I change notification which a customer gets via e-mail when an agent updates his ticket? Currently full text of update gets sent to a customer and I want to limit that to may be 50 characters.