Hi Steve, the UPGRADING file has a section on this: 18) Custom free field default value event handler --------------------------------------------- If you used the event handler Ticket::EventModulePost###TicketFreeFieldDefault (not active by default), you'll need to migrate its configuration to the new setting Ticket::EventModulePost###TicketDynamicFieldDefault. The configuration of this is slightly different; where you had to specify a Counter indicating the TicketFreeText number previously, now you need to specify the name of the DynamicField (for migrated fields, this will be DynamicField_TicketFreeKey$Counter and DynamicField_TicketFreeText$Counter. You need two separate entries now if you want to set both the key and the text field. Please check the mentioned settings. The old one should be deactivated and migrated to the new module. Best regards, mg Am 02.10.12 21:54, schrieb Steve Clark:
Hello,
When trying the following I get errors.
bin]# cat ../doc/sample_mails/test-email-1.box | ./otrs.PostMaster.pl
ERROR: OTRS-otrs.PostMaster.pl-10 Perl: 5.10.1 OS: linux Time: Tue Oct 2 15:13:13 2012
Message: Module Kernel/System/Ticket/Event/TicketFreeFieldDefault.pm not found!
Traceback (14249): Module: Kernel::System::EventHandler::EventHandler (v1.10) Line: 209 Module: Kernel::System::Ticket::HistoryAdd (v1.549.2.6) Line: 5270 Module: Kernel::System::Ticket::TicketCreate (v1.549.2.6) Line: 521 Module: Kernel::System::PostMaster::NewTicket::Run (v1.86) Line: 170 Module: Kernel::System::PostMaster::Run (v1.87.2.1) Line: 374 Module: (eval) (v1.5) Line: 114 Module: ./otrs.PostMaster.pl (v1.5) Line: 84
I guess the TicketFreeFieldDefault.pm should be TicketDynamicFieldDefault.pm but I can't figure out where or how it is being referenced.
Thanks,
-- Stephen Clark *NetWolves* Director of Technology Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com
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