You could enable status view in order to se both open an closed tickets. Go
to sysconfig and then
Ticket -> Frontend::Agent::ModuleRegistration
If you want to get rid of the locking feature, this guys seems to have
achieved it http://www.mail-archive.com/otrs@otrs.org/msg19793.html
Leonardo Certuche
On Mon, May 25, 2009 at 12:40 AM, aman
hi,
i am new to otrs (otrs 2.3.4 on a centos 5.2.) the problem is when a owner is assigned to a ticket,the ticket get locked, by default it is not visible to all the agents, but when owner unlocked this ticket,then this ticket become visible to all the agents,
but our requirement is by default all ticket should be visible to all the agents, any configuration changes !!
help will be really appreciated.
-- regards: Aman
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