26 Aug
2010
26 Aug
'10
1:09 p.m.
Dear team, i have certain things to do in OTRS, please help me ............ If the administrator or agent is not logged in and a customer is send a queue, they must get an update through an e-mail which we set.....How can it be possible? Please give me that certain steps that i want to do in OTRS..immediatly...