So max_allowed_packet and query_cache_size are mysql variables, default
installs usually have query_cache turned off and aren't tuned at all. Ask
your DBA to configure/tune your MySQL server, if you are the DBA then
Google is your friend.
"Critical Change the password or invalidate the account 'root@localhost'."
= change the password for the root account in OTRS
"Failed Check if the configured FQDN is valid." = check the FQDN setting in
Sysconfig -> Framework -> Core -> FQDN - this needs to be the fully
qualified domain name of the system.
Steve
On 3 August 2012 03:21, Kaushal Shriyan
Hi,
I see failure and critical notices in Support Assessment. do i need to run any script to fix it after attending the notices. Is there a way to make it reflect on the Support Assessment Dashboard? I have restarted OTRS and httpd and MySQL services. Any clue?
Failed Check "max_allowed_packet" setting.
"max_allowed_packet" should be higher than 7 MB (it's 1 MB). Any config file to be edited?
Critical Check "query_cache_size" setting.
The setting "query_cache_size" should be used. Any config file to be edited?
Check if root@localhost account has the default password.
Critical Change the password or invalidate the account 'root@localhost '.
Failed Check if the configured FQDN is valid.
Invalid FQDN 'otrsexample'.
Please suggest.
Regards,
Kaushal --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs