I need this information as well. thanks Ray Padilla Director of Information Technology ray.padilla@paquinhealthcare.commailto:ray.padilla@paquinhealthcare.com 407-566-1010, ext 223 Paquin Healthcare Companies 1142 Celebration Blvd Celebration, Florida 34747 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Wodfer Sent: Tuesday, August 24, 2010 3:43 PM To: otrs@otrs.org Subject: [otrs] Delete tickets Hi, I'm a newbie to OTRS (just started using it today). I don't understand how I can delete tickets? In my Dashboard under New tickets I receive some junk emails and I want to delete them right away. Is there a simple way of doing this? If I just move them to the JUNK folder they still appear under New tickets. Sorry for this newbie question, but hopefully someone could give me some help here. Cheers! Andy