Hi, On 15.02.2010, at 17:24, João Zorro wrote:
Anyone know that if it is possible to change the text field “From”, in a Phone Ticket, to a drop-down which data source will be the users email? Just more a question, the “From” field could be the username instead of the email? I will appreciate any help.
this is configurable in the Config.pm file. __Copy__(!!!) all relevant snippets from $OTRS_HOME/Kernel/Config/Defaults.pm. earch for "CustomerUser" and you will find the standard and some exmaple configurations. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!