RE: [otrs] How is FAQ used? FAQ help suggestions

I just answered your question “What does FAQ do?” _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DataForce CRM Sent: Sunday, December 02, 2007 3:01 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Is this a wise ass comment? I got a legit query and you waste my time? Why? You stupid f_ ----- Original Message ----- From: "Maurice James Ny" To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 6:18:47 PM (GMT-0600) America/Chicago Subject: RE: [otrs] How is FAQ used? FAQ help suggestions You have to create your FAQ from scratch. Common problems with common solutions Question: How do I restart my computer running windows XP Solution: Click on “Start” , click “Turn off computer”. When prompted select from the drop down box that appears “Restart” _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DataForce CRM Sent: Friday, November 30, 2007 3:15 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] How is FAQ used? FAQ help suggestions What does FAQ do? I see no way to add content to it. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ----- Original Message ----- From: "Shawn Beasley" To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Hi Jim

How can I promote a ticket answer to faq? how are you fellas using FAQ?

You cannot do this with the FAQ. That is why you cannot find it. If you like we can develop this for you. Contact us at sales@otrs.com ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann -- Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support