Hello Aledr, Is the seconds Attachment especially large or in any other way "special"? (Characters in filenames, etc...) That could be an issue. Also: Check if you're saving attachments on the Filesystem or in the Database and log the corresponding events. Regards, Andreas Am 03.06.2017 um 00:49 schrieb aledr:
Hi!
Had some complains about performance and noticed that:
otrs/index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=108240;FileID=1 http://index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10... Took 99ms
otrs/index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=108240;FileID=2 http://index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=10... Took 30s
What would be the reason?
Thanks. -- [ ]'s Aledr - Alexandre
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