Re: [otrs] Statistics of escaleted tickets by agent

17 Feb 2010

      Thanks both of you ;)

@ Michiel

Well you are right, but my boss just wants to know which Agent is
responible for which escalated Ticket. That all there is to the question ;)
The other way for us would be to have a feature like I asked in that Mail
"http://www.mail-archive.com/otrs@otrs.org/msg29788.html".

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: mmoj@timocom.com
Internet: www.timocom.com

Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

  From:       Michiel Beijen                                                                               

  To:         "User questions and discussions about OTRS."                                                        

  Date:       08.02.2010 22:34                                                                                                   

  Subject:    Re: [otrs] Statistics of escaleted tickets by agent                                                                

  Sent by:    otrs-bounces@otrs.org                                                                                              

I had a better story!

--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl

      On 8 Feb 2010 22:04, "Nils Leideck - ITSM" 
      wrote:

      Hi Michiel,

      On 08.02.2010, at 21:58, Michiel Beijen wrote:

      > I'm not German, and not a lawyer, so I might not...

      I was faster .... ;-)))))

      Nils Leideck

      --
      Nils Leideck
      Senior Consultant

      nils.leideck@leidex.net
      nils.leideck@otrs.com

      http://webint.cryptonode.de / a Fractal project

      CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS
      at booth no. C37 in hall 2 fro...

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