I believe you're looking for X-OTRS-FollowUp-State
Without -FollowUp, the action applies if the ticket is newly created.
Otherwise, the state changes on FollowUp.
Also perhaps leading and/or trailing characters in the body like
#Closeable# might be useful. This would nearly guarantee to be found and
unambiguous as a keyword.
On Sat, Mar 18, 2017 at 1:33 PM, Úr Balázs
Hi,
We are trying to use regex in postmaster filter, but is doesn't work. I don't know if is it a bug, or we use it wrongly. We need to automaticaly close a ticket, which body contains a line with word "Closeable". Only this word is allow in the line.
Sample email:
To: test@example.com From: me@example.com Subject: This is a test for auto close
Closeable Accounted time: 30 min
This ticket can be closed.
Regex what we are trying to use in postmaster filter:
Filter condition: Check email header: Body Look for value: ^Closeable$
Set Email Headers: Set email header: X-OTRS-State Set value: closed successful
We tried ^Closeable.*$ but it also doesn't work. ^Closeable works, but this also matches the line "Closeable or not closeable, that is the question...", but this is not allowed by our policy.
Can anybody help?
Regards, Balázs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs