Re: [otrs] ITSM first steps: What is this ITIL, then?

just bought ITIL book. http://www.itil.org.uk/all.htm Yuan ------------ On Tue, Jan 11, 2011 at 2:58 PM, Lars Jørgensen wrote:

Hi,

We're going to look into the ITSM module for OTRS. But before that, I think I need to get a primer in the ITIL process. Can anybody recommend a good introductory book (preferably, I seem to learn best from paper for some reason)? Not the "bible" or "be all end all" of ITIL, just a sort of "ITIL for Dummies" kind of thing?

Lars

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs