If you tell us what kind of operating system you use (Debian? Suse? Windows?), maybe someone can help you more accurately... Ciao, d. ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Patrick Schiess Inviato: mercoledì 24 settembre 2008 11.26 A: 'User questions and discussions about OTRS.' Oggetto: [otrs] OTRS performance tuning hi everyone, i have loaded the OTRS support package which should analyze my system. well, after running this package i have two critical points to review: Apache::DBI Apache::DBI should be used to get a better performance (pre establish database connections). Critical Apache::Reload You should use mod_perl to increase your performance very strong! Critical well i searched all over the internet and couldn't find anything on this two points. as i guess, this is not really a OTRS issue but more a apache issue... unfortunately i am not really familiar with apache... so hopefully someone of you guys can give a clue. thanks a lot. regards, patrick.