Re: [otrs] Upgrading from OTRS 3.0 Beta1->Beta 2

23 Aug 2010

      I know very little about the framework process so I may be on the wrong
track here.  However, one thing I have noticed is this:

Framework.xml lists the scripts in the following order:

  <Item>Core.UI.RichTextEditor.js</Item>
-->>  <Item>Core.UI.Dialog.js</Item>      <<--
  <Item>Core.UI.ActionRow.js</Item>
  <Item>Core.UI.Popup.js</Item>
  <Item>Core.Form.js</Item>
  <Item>Core.Form.ErrorTooltips.js</Item>
-->>  <Item>Core.Form.Validate.js</Item>   <<--
  <Item>Core.App.js</Item>

A trace of the UI request shows them returned in a different order, which
would explain why Core.Form.Validate can't verify that Core.UI.Dialog has
been loaded.

URL

/otrs-web/js/Core.Form.js

/otrs-web/js/Core.Form.ErrorTooltips.js

/otrs-web/js/Core.Form.Validate.js

/otrs-web/js/Core.UI.Dialog.js

Hugh

On Mon, Aug 23, 2010 at 3:23 PM, Hugh Kelley  wrote:
...
Thanks for the suggestion.  Per the Upgrade guide,  I have run both that
and DeleteCache before reporting the issue.  Apologies for not mentioning it
in the original post.
C:\Temp>perl \OTRS\otrs-3.0.0\bin\otrs.RebuildConfig.pl
otrs.RebuildConfig.pl  - OTRS rebuild default config
Copyright (C) 2001-2010 OTRS AG, http://otrs.org/
C:\Temp>perl \OTRS\otrs-3.0.0\bin\otrs.DeleteCache.pl
Hugh
On Mon, Aug 23, 2010 at 3:18 PM, Michiel Beijen wrote:
...
Hi Hugh,
Please run bin/otrs.RebuildConfig.pl and try again.
Michiel Beijen
Senior Consultant
OTRS BV
Schipholweg 103
2316 XC  Leiden
The Netherlands
T: +31 71 8200 255
F: +31 71 8200 254
I:  http://www.otrs.com
OTRS brings true mobility to the Help Desk: The OTRS iPhone App free
download http://www.otrs.com/en/products/iphone-app/
On Mon, Aug 23, 2010 at 8:31 PM, Hugh Kelley 
wrote:
...
I have started the upgrade process for my Beta 1 system (built
originally on
that version).
When I access the app I now get this prompt on each page:
Namespace Core.Form.Validation could not be initialized, because
Core.UI.Dialog could not be found.
I don't see any hints in the log files.  Has anyone else experienced
this?
Hugh
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