Re: [otrs] Slow QueueView and error message after upgrading OTRS Free from 5.0.24 to 6.0.1

Hi Julius, Maybe you have some queues linked to invalid groups? You may check this the first. :-) Regards, Bob Tao -- OTRS ASIA Limited Three Pacific Place Level 3, 1 Queen's Road East Admiralty Hong Kong T: +852 (5803) 5820 F: +852 (5803) 5821 I: http://www.otrs.com/ http://www.otrs.com/ OTRS Business Solution™ 6 – Organization. Security. Communication. Structure. – Flexible solutions for your company’s success https://www.otrs.com/?utm_id=1036 More information: https://www.otrs.com/products/?utm_id=1037Solutions https://www.otrs.com/products/?utm_id=1037 | Success Stories https://www.otrs.com/customers/success-stories/?utm_id=1038 | Trainings https://www.otrs.com/public-otrs-trainings/?utm_id=1039

On 24 Nov 2017, at 12:54 AM, Franz Julius Albert wrote:

Hello,

just updated my OTRS instance and the upgrade process passed without errors.

After the login the view for some queues is very slow (~8 seconds) while only 7 tickets are inside. The syslog is full of messages like this one -> Nov 23 17:38:04 ttsngdev OTRS-CGI-10[1372]: [Error][Kernel::System::Group::PermissionCheck][Line:945]: Need GroupName! Nov 23 17:38:04 ttsngdev OTRS-CGI-10[1372]: [Error][Kernel::System::Group::PermissionCheck][Line:945]: Need GroupName!

I ran the SetPermissions script twice....but no change.

Maybe someone have an idea?

Thank you very much! Julius Albert --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs