I dont know if i understood your question but if you want to limit the
queues a customer have access to, you can do that :
- enable customer group support in Config.pm :
$Self->{'CustomerGroupSupport'} = 1;
- define customer default groups in Config.pm :
$Self->{'CustomerGroupAlwaysGroups'} = ['system level 1', 'security level
1']
'system level 1' and 'security level 1' are 2 groups i use in my otrs setup,
each one associated with a queue. I've also 'system level 2' and 'security
level 2' groups, each one associated with some level 2 sub-queues.
This way, my customers only see the level 1 queues, not the level 2
sub-queues.
2006/2/1, Mike Lykov
I install OTRS 2.0.4 and create some users in it.
for example, I create user "customer" and queue "internal", and want to this thing:
when customer user log in and create new ticket, he cannot choose queue name in "for" filed (first drop-down list), instead it post his tickets in "internal" queue always.
How can i do it? I try to include customer user & queue in one group (users), but no effect.
what section of manual I must read ? %)
-- Mike Lykov ISP Samtelecom, Administrator _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/