Re: [otrs] child domain auth (multiple baseDN)

2 Apr 2012

      I don't think so... The webchanges won't be saved based on the privileges
of Apache, It might have been changed depending on the user you used to
edit the file manually.

So, you problem was that the search dn was wrong?

Now it looks to me that you are confusing one thing, If you are using
customer auth module, you shouldn't get the errors for Agent, since
customer's won't syncronize. Or if you are trying to configure this for
user agents, then you shouldn't use CustomerAuth Module.

Regards

On Mon, Apr 2, 2012 at 10:58 AM, Eddie  wrote:
...
On Mon, Apr 2, 2012 at 12:08 PM, Alvaro Cordero wrote:
...
Hello Eddie,
Have you specified which fields are being sincronized into de local
database. If the autentication suceds, the next step is to create a local
copy of the agent, If that does not happen you will always get that
Check if you are missing the UseSync area. For more info Check Manual on
Chapter 11.
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
        # DB -> LDAP
        UserFirstname => 'givenName',
        UserLastname  => 'sn',
        UserEmail     => 'mail',
    };
Thanks, but that section looks the same here.
One thing I noticed is that if I tried to change
Customer::AuthModule::LDAP::UID using the SysConfig web interface the
change wouldnt save. I had it set to sAMAccountName and was trying to
change it to userPrincipalName so users can specify their domains but after
saving it would revert back to sAMAccountName. Went to Config.pm and
search/replaced all instances of sAMAccountName with userPrincipalName.
Maybe it changed something it shouldnt. Im going to revert this virtual
machine to a snapshot I took just before the changes to LDAP. Does it mean
anything when the web interface wont save a change but wont give any error?
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