sorry to give you more details: I would like to customize OTRS so that when ever someone responds to a ticket the email address used is only the one in the datbase. Currently Otrs appears to be adding the customers email address as a cc if the address we are mailing to does not match the database. Thanks andyt ----- Original Message ----- From: Andrew Tornquist To: otrs@otrs.org Sent: Monday, August 15, 2005 1:33 PM Subject: [otrs] responding to tickets Hello I just installed OTRS and need to customize it. We want to set it up so that the from address matches the customer information when we resond to a ticket. Is this possible? Thanks Andy Tornquist Web Systems Manager BTN Access 1 703 621 3297 ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/