15 Mar
2013
15 Mar
'13
5:34 a.m.
Can it be because I have enabled Escalation emails in GenericAgent.pm? From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Darshak Modi Sent: 15 March 2013 AM 10:39 To: 'User questions and discussions about OTRS.' Subject: [otrs] Ticket Escalation Hey guys, May be this a silly question, but I am evaluating OTRS and I am not technical that strong. I have created demo tickets, with Queue based escalation, Now I had closed the tickets, their state is new and closed successful. Still I am receiving escalation emails for those tickets? Is it correct behaviour or some configuration mistake?