Hi, I had the same Problem updating to an 3.0.x version. I had the effect, that some .pm files were not updated correctly. you can check the files for example Kernel/Modules/AgentTicketCompose.pm and check, if the version is the correct one. My correct files (3.0.x versions) were named AgentTicketCompose.pm.custom_backup with an custom_backup at the end. I renamed the old AgentTicketCompose.pm in AgentTicketCompose.pm-old-version And the AgentTicketCompose.pm.custom_backup in AgentTicketCompose.pm and everything works fine (remember to delete Browser Cache if necessary) HTH Regards Florian Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Andrew Meyer Gesendet: Mittwoch, 17. August 2011 04:30 An: otrs@otrs.org Betreff: [otrs] upgrade to otrs 3.0.9 I just upgraded to Fedora 15 and OTRS 3.0.9 now when I got to reply to ticket, the message body disappears... this is on all browsers. When I go to add another empty response, the body of it is gone as well. Any ideas? Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146