Hi there, To disable phone-ticket button, just uncheck the Frontend::Module###AgentTicketPhone entry at Ticket -> Frontend::Agent::ModuleRegistration To find it go to /otrs/index.pl?Action=AdminSysConfig and do a search for phone and then click on Frontend::Agent::ModuleRegistration greetings, Leonardo Certuche Medellín, Colombia On Thu, Jul 2, 2009 at 3:38 PM, Santiago R. Lunar M. < santiago.lunar.m@gmail.com> wrote:
Hi, my name is Santiago Lunar and new using OTRS, i'm from Venezuela and work with Debian GNU/Linux since 2003; i think OTRS is a great Trouble Ticket system; i work as a server administrator in my country and I've already configured my OTRS but have a doubt and hope you guys could give me a hand.
The thing is that i want to delete some items from the main toolbar because i don't want the users to use some of that features like i.e Phone-Ticket. What should i modify for making this items disappear? Please let me know what kind of info do you need. I'll give you all the info you need.
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