Hello, Frank,
AFAIK, there is no default CC: function like you described. OTRS does honor
cc: on any article agent replies to.
I would look into either preprocessing incoming emails externally to add a
default cc: or use postmaster pre-filter in OTRS to add a default cc: to an
article.
IMHO, cc: function is fully redundant for such an advanced ticket management
system. Why not give access to the system for all interested parties and
manage communication there?
Regards,
Anton.
2009/1/7 Weindel Frank
Hi All,
I would like to know if OTRS has the ability to store a default CC with every ticket that is created. So any changes/replies/notices for that ticket are automatically sent to a specified list of people. This is similar to what Bugzilla and RT currently has.
Thank you,
Frank Weindel
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