it is the first time installing otrs,
but i got a error when recibing mails,
the folowing error is displayed when execute /otrs/bin/PostMasterPOP3.pl
i also I had changed my status in spanish, (eg nuevo, pendiente)
the error is:
Message 1/1 (righttek12@mail.righttek.com)
ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:54 2006
Message: No StateID for 'new'!!!
Traceback (4188):
Module: Kernel::System::Ticket::TicketCreate (v1.194) Line: 342
Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 162
Module: Kernel::System::PostMaster::Run (v1.52) Line: 239
Module: main::FetchMail (v1.17) Line: 198
Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.17) Line: 126
ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:54 2006
Message: Need TicketID!
Traceback (4188):
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84
Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 208
Module: Kernel::System::PostMaster::Run (v1.52) Line: 239
Module: main::FetchMail (v1.17) Line: 198
Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.17) Line: 126
ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:54 2006
Message: Need TicketID!
Traceback (4188):
Module: Kernel::System::Ticket::StateSet (v1.194) Line: 2687
Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 231
Module: Kernel::System::PostMaster::Run (v1.52) Line: 239
Module: main::FetchMail (v1.17) Line: 198
Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.17) Line: 126
ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:55 2006
Message: Can't process email with MessageID <