No, it's not stupid. A ticket won't change from "New" (by default) forever.
... unless ... the ticket has been replied to or some other action (adding a
note? or closing it) that would update the ticket besides "only" being
locked. The idea being that a ticket that's sitting as "New" is one that
isn't being worked on, yet.
Another way to change the ticket state from New is by Generic Agent.
On Tue, Dec 21, 2010 at 6:35 PM, Clayton Doty
Ok i know this is a stupid question but I for some reason can not get a ticket to change from the new state?
Ticket are generated by a PostMaster Mail Account.
Any help please.
Clay
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs