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[otrs] How to Add Agent Name to Ticket in Dasboard

Markus Moj

11 Feb 2010 11 Feb '10
10:37 a.m.

Hello Mailinglist, I would like to add the name of the agent which is working on a Ticket, to the Dasboard. I thought that when I change this

$QData{"CustomerID","15"}</div> </a> </td> to
$QData{"LoginID","15"}</div> </a> </td> or
$QData{"AgentID","15"}</div> </a> </td> in the AgentDashboardTicketGeneric.dtl, that I would be able to the the Loginname / Agent Name of the supporter which is assignet to a ticket. But this dows not Work. The other question is, if there is a list of commends / actions which prefix can be used in the dtl files?! Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: mmoj@timocom.com Internet: www.timocom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

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