Hi All,
I am facing a 2 problems on our OTRS system.
1) When I am changing the configuration for Customer with multiple IDs in
Config.pm I am not able to search the Customer User Management.While the
functionality for Customer with multiple Ids is working fine.
2) I am not able to get the Ticket Number in Auto-reply text. I am using
following content for the auto reply and using for getting
the ticket
*Dear ,
Thank you for contacting us. Your issue regarding
has been registered and will be processed
shortly. We have assigned a ticket for this issue. Please
include this ticket no. in all your further communications with us related
to this issue. Would request you not to change the subject line while
replying by e-mail. You will also receive a detailed update of resolution
progress upon this ticket with in next 4hrs.*
I am using windows 2003 server Enterprise Edition.
--
Regards,
Sourabh Sarwate
