Hi I have the following four types of tickets which I need to be able to view within the same screen. 1. Open and locked by 1st line support (see locked tickets) Email generated, action taken but not yet closed ticket 2 New and locked by 1st Line support (see locked tickets) Email generated ticket, locked by help 3 New and unlocked (visible in queue view as this shows all unlocked tickets) Untouched ticket 4 Open and unlocked (visible in queue view as this shows all unlocked tickets) Ticket generated by 1st Line support emailing out Ticket types 1 + 2 can be seen together Ticket types 3 + 4 can be seen together But I need to be able to see them all Does anyone know if this is possible Thanks Dave