Re: [otrs] Appointment Calendar

Hi, - Finetti Stefano schrieb: > [Appointment Calendar]

It is correct that the possibility to assign an event to a specific agent (thus appearing only on his dashboard and notifying only him) is reserved to the OTRS Business Solution? You are right.

The OTRS Free uses basic calendar functions for the Appointment Calendar. The OTRS Business Solution™ extends the functions with a resource planning (adding group/agents to a appointment) -- Florian