24 May
2006
24 May
'06
6:46 a.m.
Dear all, I have 2 problems in otrs that i need to solve.. 1. i want to generate statistical reports about the number of tickets : (closed, opened, pending) per each agent?! 2. i want to generate statistical reports about the number of tickets per customer group and my customer groups are on ldap?! can please any body help?! regards, Abdelrahman