Re: [otrs] Customer queues

...and it disappeared from Customers 'MyTickets' and 'Company Tickets' ________________________________ From: Neil Grantham To: OTRS Mailing list Sent: Sunday, 14 March, 2010 11:13:22 Subject: [otrs] Customer queues Hi I want to give the customer just one queue to add tickets to - 'Support'. So this queue is the only one with 'Users' role attached to it I then have sub-queues that the Agents will assign this to such as Hardware and Software. However, if I do this, when the User (customer) tries to look at the ticket it says they have no permission. Is this possible? If so, what do I need to do? Thanks Neil