Thank u Ajmal :)
Ravi Shankar
________________________________
From: Ajmal Ahmed
To: User questions and discussions about OTRS.
Sent: Wednesday, 11 May 2011 2:59 PM
Subject: Re: [otrs] Reg: sample CSV for import/export feature in OTRS ITSM 3.0.2
Hi Ravi,
In order to create a template you have to use as follows:
· Add a class : Admin tab àGeneral Catalog àITSM::ConfigItem::Class
· Copy definition : Admin tab àConfig Item ManagementàSelect an existing templateàClick on change class definition
· Select and edit existing definition template to suit your needs i.e. Sno,servername,Ip,etc
· In order to make a value mandaton add CountDefault => 1 else CountDefault => 0 for optional paramets of CI’s
Sample CSV: (which may be obsolete requirement considering the above)
· Create an initial config item using CMDB feature
· Use import / Export feature to export a sample CSV format
Best regards,
Ajmal
From:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of ravi shanker
Sent: Tuesday, May 10, 2011 11:28 PM
To: otrs@otrs.org
Subject: [otrs] Reg: sample CSV for import/export feature in OTRS ITSM 3.0.2
Hi,
I have OTRS ITSM 3.0.2 configured,i'm looking for import/export feature and would need sample CSV template for this feature to work.
i have create a template like:
Sno,servername,Ip,etc however when i run import ,i'm getting an error saying 1 failed;0 succesful message in log.
Ravi Shankar
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