Hello,
Altough your ticket will be created, your customer won't be automatically
created, you gotta create him on db or sync your otrs with an ldap
El nov 2, 2011 1:06 p.m., "Thomas Bouffon"
Hi, I am new to OTRS, and after a lot of googling, I cannot find why what I'm trying to do does not work.
I have set up ticket creation through email via pop3. That works fine. But the customer created via this process does not apper in the main customers list, so I cannot edit its information.
What am I doing wrong ?
Thanks, Thomas
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