Hi Marco,
It's ok I've done what you said in your email and it worked.
Thanks for your help
Rosanna
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Straccialano, Rosanna
Sent: 29 October 2010 15:03
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITSM - How to add a new field in ConfigItem?
Hi Marco,
Thank you very much for your email, unfortunately the link you sent me
doesn't work.
Thanks,
Rosanna
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Marco Vannini
Sent: 29 October 2010 14:49
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITSM - How to add a new field in ConfigItem?
Hi Rosanna,
Try the following url
http://yourotrsbox/otrs/index.pl?Action=AdminITSMConfigItem&Subaction=De
finitionView&DefinitionID=1
for example. press change and then you can add your definition copying
one of the existing and modifying it as required.
Then if it is not still clear we are here to serve you... ;)
HTH
MV
On Fri, Oct 29, 2010 at 3:42 PM, Straccialano, Rosanna