Hi Have a look at the file "initial_insert.sql" in /opt/otrs/scripts/database/. There is an example of a ticket that gets inserted into the database - perhaps this can be of help? Theuns Smuts http://www.itblue.co.za/ www.itblue.co.za Your preferred IT partner Disclaimer Notice: The information in this document and attachments is confidential and may be legally privileged. It is intended only for the use of the named recipient. Internet communications are not secure and therefore ITBlue does not accept legal responsibility for the contents of this message. If you are not the intended recipient, please notify us immediately by return email and then delete this document. Do not disclose the contents of this document to any other person, nor take any copies. Violation of this notice may be unlawful. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of ced Sent: 11 May 2006 13:09 To: otrs@otrs.org Subject: [otrs] Fw: ticket from mail Hi, how can automatic insert the ticket (with a script???) send from a mail to a help@xxx.xx into a list of my otrs ticket? Thank