Re: [otrs] Multiple instances

Hi Kristofer, yes, you can safely change the system id. But then you should change Ticket::NumberGenerator::CheckSystemID in SysConfig (Ticket -> Core::Ticket) to "No". If you do not do this, OTRS will create new tickets for followups of tickets that use the old system id in the ticket number. After a while you can change this to "yes" - when all old tickets are closed and only new tickets that have the new system id in the ticket number are open. - Renée On 19.07.2011 16:34, Kristofer Pettijohn wrote:

Mike,

Thank you. Is it possible to change the system id of one without causing issues?

Thanks, Kristfer

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