Hello, I think that freetext have the same goal as dynamic field in lastest version As I understand they can be used to customize your installation To be concrete, we use dynamic fields to allow customer to say, when submitting a ticket : 'this ticket is private' or 'this ticket is a company ticket' I want to share it with other After that , I develop a small piece of code to play with customerID of tickets having IsCompanyTicket (name of my dynamic field) set to true. At the current time this 'piece of code' is run asynchronously (GenericAgent) but we can also trigger action using event Hope this is helpful Bernard Le 12 juil. 2012 à 11:18, Ralf Mueller a écrit :
Hi,
I'm a little bit confused about the use of the freetext fields.
I have read the documentation, activated the fields in sysconfig and now I am able to use the fields for my tickets.
But what for? What is the sense of these fields? Can someone please give me a real world examples for how/why to use these fields?
Thanks!
Ralf
--------------- Bernard CHAMBON IN2P3 / CNRS 04 72 69 42 18