15 May
2011
15 May
'11
9:08 p.m.
I need to modify the Criticality names in Services. The defaults are "1 very low", "2 low", etc. I need them to read "Undefined", "Low", "Medium", etc. I have looked everywhere I can think of but I am not able to find the files/settings to modify. Background: Our current ticketing system has the priorities/criticalities of Undefined, Low, Medium, High, Critical. I need to change the default names to avoid confusion when we transition to OTRS. I also need to change the criticality names so that the criticality matrix will be easier to understand for future administrators. I am running OTRS::ITSM 3.0.7::3.0.3. ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75099 nathan@sqwishy.net | www.sqwishy.net