Michael,
Also be careful about what you think a good backup is. The database does
NOT store all of the system config settings. Most of these are stored in :
Kernel/Config/Files/ZZZAAuto.pm and
Kernel/Config/Files/ZZZAuto.pm
If you don't back those up, most of your customizations will be lost if you
tried to reinstall OTRS on another server if your production server died.
Justin Noel
http://calendee.com
On Wed, Feb 24, 2010 at 7:40 AM, Michael Mitchell
I have created a new server installing otrs 2.4.6 on a windows 2003 server box using mysql 5.0 now I have another server running version 2.4.3 which is currently our production box I want to backup the production box, what are the steps in backing up the database this is my 1st time doing so any help would be greatly appreciated.
*Michael D Mitchell*
*Sixth Avenue** Electronics*
*Help Desk / Tech*
*mmitchell@6ave.com*
*973-564-7780 (External)*
*973-924-2900 (Internal)*
NOTICE: This email and any attachments are intended only for the named recipient(s), and may include confidential, proprietary or legally privileged information. If you are not the named recipient, you are not authorized to copy, print, share, save or rely upon this email or any attachments; instead please notify the sender by reply and immediately destroy this email and any attachments.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/