Hi People, does anyone know if it is possible to show the ticket free text section on the AgentTicketPhone.dtl - I have added the following onto this but it does not appear, am I doing something wrong? <!-- dtl:block:TicketFreeText --> <tr> <td colspan="2" class="contentkey">$Data{"TicketFreeKeyField"}:</td> <td class="contentvalue">$Data{"TicketFreeTextField"}</td> </tr> <!-- dtl:block:TicketFreeText --> which as far as I can tell calls the free text fields. Is it unable to do this because at the time there is no Ticket created? Thanks mailto:andrew.arnold@hammondsdirect.com This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system; you must not copy or disclose the contents of this message or any attachment to any other person. Copyright in documents created by or on behalf of this firm remains vested in the firm, and we assert our moral rights, unless the terms of our relevant client's engagement provide otherwise. HammondsDirect is regulated in the United Kingdom by the Law Society. The partners in the firm are either solicitors or registered foreign lawyers and a list of their names and professional qualifications can be inspected at Pennine House, Well Street, Bradford, BD1 5NU. This e-mail has been scanned for all viruses on behalf of HammondsDirect by Integralis e:scan.