Hello, I'm trying to create a simply ACL, just copied the same from the otrs doc to Config.pm $Self->{TicketAcl}->{'ACL-Name-1'} = { Properties => { Ticket => { Queue => ['Raw'], } }, Possible => { Action => { AgentTicketLock => 1, AgentTicketZoom => 1, AgentTicketClose => 0, AgentTicketPending => 1, AgentTicketNote => 1, AgentTicketHistory => 1, AgentTicketPriority => 1, AgentTicketFreeText => 1, AgentTicketHistory => 1, AgentTicketCompose => 1, AgentTicketBounce => 1, AgentTicketTicketPrint => 1, AgentTicketForward => 1, AgentTicketTicketLink => 1, AgentTicketPrint => 1, AgentTicketPhone => 1, AgentTicketCustomer => 1, AgentTicketOwner => 1, }, }, }; to remove the close option from the queue Raw, but this doesn't work, I've set everything to 0, and got nothing changed is there anywhere that I should change? Or enable ACLs, anything to make this work? Thanks