Hi,
enabling this button ?
Frontend::Module###AgentTicketEscalationView:
Frontend module registration for the AgentTicketEscalationView object in the
agent interface.
MV
On Fri, Jan 8, 2010 at 11:02 AM, Arpit2 G
Hello Everyone, I am trying to use generic agent via web-interface for escalating ticket from 1st level queue to 2nd level. Tickets are getting escalated but I am facing one issue here. After the ticket has been escalated, that ticket is no more visible in "My Tickets" section of Customer web-interface. Can anybody please guide me what is the mistake here. Thanks in advance Regards Arpit Gupta
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