5 Aug
2011
5 Aug
'11
7:24 a.m.
Lets say that there are 3 tickets. A, B and C If Ticket C is merged to Ticket B. And afterwards Ticket B is merged to Ticket A. Is it normal that when an extra email arrives for Ticket C that it will be added to Ticket B? I would expect the new email to be added to Ticket A. Currently my installation of OTRS 3.0.4 behaves like describe above, but it seems counter intuitive right? Dion