That works for me, but what I've found out is that once a user has
services assigned to them, I can't assign default services...
Its like either you individually add services to the user OR default,
but you can't have both.
Is that normal?
Jason Dupuy
IT Manager
Global Products Inc.
St. Peters, MO 63376
636-939-9008 Phone
314-218-2339 Fax
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Arthur de Pauw
Sent: Friday, November 06, 2009 12:53 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] SLA combo box contains only a dash
In our setup (with ITSM), you have to link Services to customer users
through the "Customer Users <-> Services" link. If you now select the
Customer User with Services assigned, your drop down should be filled
with the services you've setup for this user.
Hope this helps,
Arthur
On Fri, Nov 6, 2009 at 5:58 PM, Stijn Debruyckere