Re: [otrs] Perl CGI version problem

The problem I have this… is when I go to update Perl from a repository, it’ll break the install and overwrite the update from CPAN. My concern isn’t how to use CPAN, my problem is having to use it at all, due to the nature of running a RHEL/CentOS system… RedHat & CentOS release patches & updates via RPM. Doing source installs on those systems is a nuisance due to the possibility of RPM’s overwriting such installs. Additionally, doing an update from CPAN will often try to upgrade Perl to the latest version of Perl, which again, RHEL/CentOS do not use on purpose. My point is, I don’t want to break my entire systems perl libraries that are installed via RPM. It will mess with the systems in ways that I cannot count on two hands. If OTRS creates an RPM for download and advertises it for use with RHEL/CentOS 5, then maybe it should truly work with those systems out of the box. If I had the .spec file or .src.rpm I’d recompile the RPM to use the older version that is the default for CentOS/RHEL. Which brings up the second question I had… Why the need for the newer version? What is required that isn’t in the older version? Regards, Tony E. Manager of Hosting Services CWIE, LLC From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Sunday, November 01, 2009 7:17 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Perl CGI version problem Hi Tony, In this case you could best install the latest CGI version using CPAN. execute the following as root: # perl -MCPAN -e shell cpan> install CGI this will install the latest CGI version right off the CPAN. -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Sun, Nov 1, 2009 at 10:50 AM, Tony Evans mailto:tonye@cwie.net> wrote: Hi there, I'm running CentOS 5.4 and downloaded and installed OTRS 2.4.5 via the RPM available on your site. When running ./bin/otrs.checkModules, I get the following issue: ./ otrs.checkModules o CGI............................failed!!! Version 3.15 installed but 3.33 or higher is required! Perl::CGI comes with the base Perl package in RedHat based distros such as CentOS... Thus, rpm -qa | grep -i '^perl-5' perl-5.8.8-27.el5 However, no matter what software repository I use with 'yum', there is no higher version upgrade for Perl. So there's no possible way for me to use mod_perl with CentOS/RHEL 5.* because OTRS' requirement is too high. Is there a way to make it work? What is the requirement that is in version 3.33 and not the lower 3.15 version that OTRS makes use of? At this time, it is pointless for me to upgrade OTRS from 2.3.x or else I suffer breaking and slowing down my OTRS installation. Regards, Tony E. Manager of Hosting Services CWIE, LLC --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/